Invisalign Returns Policy

 Invisalign Returns Policy

All refund rights under both State and Commonwealth law apply.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only.

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

Returns for change of mind

1. Up until 30 days after the date of purchase, you may return any product that you purchased on this website for a full refund of the purchase price as long as it is returned in a saleable condition with original proof of purchase.

2. By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.

3. The refund will be provided using your original payment method.

4. To request a refund, you will need to:

a) email;

b) provide your name and contact details;

c) provide your order number and (if requested by Align) proof of purchase.

5. Products which are marked as 'Final Clearance', 'Final Sale', or 'Clearance' are expressly excluded from return for change of mind, are sold 'as is', are not returnable or refundable, and are available only while supplies last. This does not limit your rights under the Australian Consumer Law.

Please contact us at with any questions or to request a return, exchange or refund.


We may collect personal information about you in the course of dealing with your refund/return request. If you do not provide the information requested, then we may be unable to process your refund/return. When returning merchandise with proof of purchase, you may be asked for your signature as authorisation of the return transaction. We may disclose personal information that we hold about you to our related entities located overseas. For a list of countries in which we operate see: Our Privacy Policy contains further information about how you can access or correct personal information that we hold about you or make a privacy related complaint.