Invisalign Returns Policy
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
Returns for change of mind
1. Up until 30 days after the date of purchase, you may return any product that you purchased on this website for a full refund of the purchase price as long as it is returned in a saleable condition with original proof of purchase.
2. By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.
3. The refund will be provided using your original payment method.
4. To request a refund, you will need to:
a) email firstname.lastname@example.org;
b) provide your name and contact details;
c) provide your order number and (if requested by Align) proof of purchase.
Please contact us at email@example.com with any questions or to request a return, exchange or refund.